Careers and Employment

The Family Institute at Northwestern University is an internationally-recognized leader in mental health treatment, education and research. We are very proud of our highly-qualified professional staff - which includes some of most respected clinicians in their fields - and of our dedicated support team. The Family Institute seeks to recruit and retain skilled and caring employees who are committed to providing the highest quality services and to carrying out our mission of strengthening and healing families.

Current Openings

TITLE: Receptionist
REPORTS TO: Operations Manager

POSITION OVERVIEW:
Full-time receptionist responsible for basic clinical, administrative and office support.

PRIMARY RESPONSIBILITIES:
• Open/close the facility on a daily basis
• Greets visitors and clients
• Answer main number and direct clients to appropriate resources
• Responsible for reception area and waiting rooms
• Registers new clients and updates information for existing clients
• Checks in clients for appointments
• Distributes incoming mail and fax communications.
• Maintain supplies for outgoing mail and parcels.
• Complete the daily and weekly support tasks list as developed and assigned.
• Provide general clerical support for the front desk.
• Provide general support to the Operations Manager.

ESSENTIAL FUNCTIONS/SKILLS:
• Use of hands to answer phones, take messages and transfer calls and to operate office machinery.
• Ability to sit for long periods of time at the reception desk.
• Must be computer savvy with strong communication skills.
• Must be articulate, polished and professional.
• Must have strong administrative skills.
• Ability to multi-task
• Must be able to lift 10 pounds of material repetitively throughout the day.

EDUCATION/EXPERIENCE:
• High School Degree required.
• 1+ years experience as a receptionist required, previous healthcare experience preferred
• Must be proficient in Word and Microsoft Outlook or an equivalent electronic scheduling system.
• Experience using an electronic medical record is a plus.

Please submit resume and cover letter to careers@family-institute.org
Subject: Job Posting #12002: Receptionist
ATTN: MICHELLE FACTOR, Operations Manager

Any alleged violations of this policy or questions regarding the law with respect to nondiscrimination should be directed to the Vice President for Quality Assurance and Evaluation.