If you have trouble logging into your portal account, call our Client Care Team at 847-733-4300, option 7, or complete the request form below and someone will reach out to you within two days.
- Click on the “Create Your Account” button in the email and you will be directed to a webpage where you will complete account registration
- Create a password, confirm your password and enter your date of birth in mm/dd/yyyy format
- Review the terms & conditions and check the box that you have read and agreed to the terms
- Click the “Register” button
You also have the option to use your Facebook or Google log in to create your account.
- Access the portal through The Family Institute’s website via the “Patient Portal” button in the site’s header or by visiting family-institute.org/portal directly; click on the “Access the Patient Portal” button
- Click the blue “Register” button on the portal log in page
- Enter your full name (no nicknames) and email address
- If the information entered matches with the name and email address we have on file, you will receive an email with further instructions
If we have a have a different email address on file for you, you will see a notification that the patient was not found and to contact the office.
- Check your email spam and junk folders for an invitation to register for the patient portal or view new forms
- Be sure to enter your birthdate in mm/dd/yyyy format, so August 3, 1990 is 08/03/1990
Pay bills, view statements and view payment history. If the portal account has more than one associated patient, make sure the correct person is selected from the dropdown in the darker blue section of the header bar when navigating through this section of the portal.
Access, fill out and submit patient forms including your service agreement, demographics form and questionnaires.
When forms are available, you will receive an email notification and the Patient Forms icon displays the number of forms to be completed.
View and download your chart summary, which includes medications, problem list (assigned diagnosis) and appointment history. You can also view documents saved or uploaded to your chart, such as results of neuropsychological assessments.