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Matching you with a therapist

To get started, call our Client Care Team at 847-733-4300 or start a chat in this window by clicking on the chat bubble in the lower right corner of this webpage.

During your call, we will ask questions to match you with the therapist who will best meet your needs; including questions about your goals for care, availability and payment information. Please expect approximately 10 minutes for this call.

Check your Insurance

We recommend that you check with your insurance provider about your coverage for behavioral health services. Some of our therapists are “in-network” with BCBS PPO. If you do not have BCBS PPO or want to see a therapist who is not paneled with BCBS, you may use your “out-of-network” benefits.

No Cost Therapy Available

If you do not have insurance, you may qualify for services through the Bette D. Harris Family & Child Clinic. Call our Client Care Team at 847-733-4300 to be matched with a therapist-in-training.

Learn more about billing, insurance, costs & payment options

Register in the portal

After your appointment is scheduled, you will receive an invitation to register for our Patient Portal. Once registered, you can review and sign the service agreement and fill out the intake form we ask all new clients to complete before their first session. You can also set your messaging preferences for appointment reminder notifications.

Patient Portal

Complete intake measures

If you are seeing a therapist in the staff practice, you will receive a text from our technology partner, Blueprint, 24 hours before your session with a link to complete intake measures. The link is secure, unique to you, and your answers are private. The questions ask about things that are relevant to your mental health — there are no right or wrong answers — and are designed to help your therapist, help you better.

Over the course of your treatment, you will periodically receive check-in measures to see how therapy is going, this is called measurement-informed care, or measurement-based care, the practice of client data informing clinical care, and decades of research indicate it improves treatment.

Your first session

If you are seeing your therapist in person, please arrive 15 minutes early to check in with a receptionist.

Learn more about our locations

If you have a teletherapy appointment, your therapist will send you a secure link before the session. If you don’t already have Zoom downloaded, you can visit to install it on your computer or find it in your mobile or tablet app store.

A quick guide to accessing your teletherapy appointment
Learn more about the security of your teletherapy session
More information about HIPAA & Zoom

Depending on therapy services, your first session(s) — up to three — may include an initial diagnostic assessment, which is charged at 125% of your therapist’s regular fee.

Learn more about billing, insurance, costs & payment options

Right fit

We recognize the importance of “right fit” with your therapist. If, at any time, you feel that you would like to work with a different therapist, please either speak directly with your therapist or contact the Client Care Center via the Patient Portal (Ask a Question to “General Q&A”) or call 847-733-4300 #2.

Learn more

The Family Institute is one of the nation’s leading relationship-based behavioral health organizations committed to strengthening children and adolescents, couples, families and individuals. As researchers, educators and therapists, we work with our clients and partner to see change. Your care is rooted in research and supported by our leading network of therapists.

We look forward to working with you.

Cancellation policy

We request the standard 24-hour notice to cancel an appointment. If 24-hours’ notice is not given, or you miss an appointment, you may be charged the full-fee for your session. This “no show” fee is not covered by insurance.

Please note that 5 business days’ notice is required to cancel neuropsychological assessment appointments.

New client forms

Staff Practice Service AgreementClinic Practice Service AgreementNeuropsychological Assessment Service AgreementPrivacy PolicyStaff Practice Service Agreement (Spanish)Clinic Practice Service Agreement (Spanish)Privacy Policy (Spanish)