Registering in the portal
After your appointment is scheduled, you will receive an invitation to register for our Patient Portal. Once registered, you can review and sign the service agreement and fill out standard questionnaires we ask all new clients to complete before their first session. You can also set your messaging preferences for appointment reminder notifications.
Your first session
Your therapist will send you a secure link through which to access your teletherapy appointment. Before your session, download Zoom by visiting zoom.us/support/download and install it on your computer or find it in your mobile or tablet app store.
Depending on therapy services, your first session(s) — up to three — may include an initial diagnostic assessment, which is charged at 125% of your therapist’s regular fee.
We recognize the importance of “right fit” with your therapist. If, at any time, you feel that you would like to work with a different therapist, please either speak directly with your therapist or contact the Client Care Center via the Patient Portal (Ask a Question to “General Q&A”) or call 847-733-4300 #2.
The Family Institute is one of the nation’s leading relationship-based behavioral health organizations committed to strengthening children and adolescents, couples, families and individuals. As researchers, educators and therapists, we work with our clients and partner to see change. Your care is rooted in research and supported by our leading network of therapists.
We look forward to working with you.
We request the standard 24-hour notice to cancel an appointment. If 24-hours’ notice is not given, or you miss an appointment, you may be charged the full-fee for your session. This “no show” fee is not covered by insurance.
Please note that 5 business days’ notice is required to cancel neuropsychological assessment appointments.