Before you get started, we recommend that you check with your insurance provider about your coverage for behavioral health services. Some of our therapists are “in-network” with BCBS PPO. If you do not have BCBS PPO or want to see a therapist who is not paneled with BCBS, you may use your “out-of-network” benefits.
If you do not have insurance, you may qualify for services through the Bette D. Harris Family & Child Clinic.
Learn more about billing, insurance, costs & payment options
Matching you with a therapist
To get started, call our Client Care Team at 847-733-4300 or start a chat in this window by clicking on the bubble in the lower right corner of this webpage.
During your call, we will ask questions to match you with the therapist who will best meet your needs; including questions about your goals for care, availability and payment information. Please expect approximately 10 minutes for this call.
Please note, we are scheduling all initial appointments as teletherapy sessions at this time. During your initial session or sessions, you can discuss whether or not in-person therapy makes sense for you. For in-person care, we require that clients ages 5+ be vaccinated against COVID-19.
Registering in the portal
After your appointment is scheduled, you will receive an invitation to register for our Patient Portal. Once registered, you can review and sign the service agreement and fill out standard questionnaires we ask all new clients to complete before their first session. You can also set your messaging preferences for appointment reminder notifications.
Your first session
Your therapist will send you a secure link through which to access your teletherapy appointment. Before your session, download Zoom by visiting zoom.us/support/download and install it on your computer or find it in your mobile or tablet app store.
A quick guide to accessing your teletherapy appointment
Learn more about the security of your teletherapy session
More information about HIPAA & Zoom
Depending on therapy services, your first session(s) — up to three — may include an initial diagnostic assessment, which is charged at 125% of your therapist’s regular fee.
Learn more about billing, insurance, costs & payment options
Right fit
We recognize the importance of “right fit” with your therapist. If, at any time, you feel that you would like to work with a different therapist, please either speak directly with your therapist or contact the Client Care Center via the Patient Portal (Ask a Question to “General Q&A”) or call 847-733-4300 #2.
Learn more
The Family Institute is one of the nation’s leading relationship-based behavioral health organizations committed to strengthening children and adolescents, couples, families and individuals. As researchers, educators and therapists, we work with our clients and partner to see change. Your care is rooted in research and supported by our leading network of therapists.
We look forward to working with you.
Cancellation policy
We request the standard 24-hour notice to cancel an appointment. If 24-hours’ notice is not given, or you miss an appointment, you may be charged the full-fee for your session. This “no show” fee is not covered by insurance.
Please note that 5 business days’ notice is required to cancel neuropsychological assessment appointments.
New client forms
Staff Practice Service AgreementClinic Practice Service AgreementNeuropsychological Assessment Service AgreementPrivacy PolicyStaff Practice Service Agreement (Spanish)Clinic Practice Service Agreement (Spanish)Privacy Policy (Spanish)
Client Health Pledge — In-Person Services