Register in the portal
After your appointment is scheduled, you will receive an invitation to register for our Patient Portal. Once registered, you can review and sign the service agreement and fill out the intake form we ask all new clients to complete before their first session. You can also set your messaging preferences for appointment reminder notifications.
Complete intake measures
If you are seeing a therapist in the staff practice, you will receive a text from our technology partner, Blueprint, 24 hours before your session with a link to complete intake measures. The link is secure, unique to you, and your answers are private. The questions ask about things that are relevant to your mental health — there are no right or wrong answers — and are designed to help your therapist, help you better.
Over the course of your treatment, you will periodically receive check-in measures to see how therapy is going, this is called measurement-informed care, or measurement-based care, the practice of client data informing clinical care, and decades of research indicate it improves treatment.
Your first session
If you are seeing your therapist in person, please arrive 15 minutes early to check in with a receptionist.
If you have a teletherapy appointment, your therapist will send you a secure link before the session. If you don’t already have Zoom downloaded, you can visit zoom.us/support/download to install it on your computer or find it in your mobile or tablet app store.
Depending on therapy services, your first session(s) — up to three — may include an initial diagnostic assessment, which is charged at 125% of your therapist’s regular fee.
We recognize the importance of “right fit” with your therapist. If, at any time, you feel that you would like to work with a different therapist, please either speak directly with your therapist or contact the Client Care Center via the Patient Portal (Ask a Question to “General Q&A”) or call 847-733-4300 #2.
The Family Institute is one of the nation’s leading relationship-based behavioral health organizations committed to strengthening children and adolescents, couples, families and individuals. As researchers, educators and therapists, we work with our clients and partner to see change. Your care is rooted in research and supported by our leading network of therapists.
We look forward to working with you.
We request the standard 24-hour notice to cancel an appointment. If 24-hours’ notice is not given, or you miss an appointment, you may be charged the full-fee for your session. This “no show” fee is not covered by insurance.
Please note that 5 business days’ notice is required to cancel neuropsychological assessment appointments.
New client forms