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To get started with The Family Institute, please call us at 847-733-4300 or request an appointment.

During the call, we will ask questions to match you with the therapist who will best meet your needs; including questions about your goals for care, best location, availability and payment information. Please expect approximately 10 minutes for this call.

Cost and Payment Options

Our therapy service costs range from $150 to $255 per session depending on therapist and/or type of therapy. Our psychiatry service costs range from $200 to $400 per session, depending on the type of appointment and complexity of the case. When you call for an appointment we can discuss payment options.

Insurance Coverage

Some, not all, therapists at The Family Institute are in-network with Blue Cross Blue Shield (PPO) and Medicare. Insurance coverage is indicated on biography pages for individual therapists. Before your first session, we recommend that you check with your insurance provider about coverage for behavioral health services.

Out-of-Network Coverage

If your health insurance is not through BCBS PPO or Medicare or if your therapist does not accept that insurance, your sessions are considered “out-of-network” and you are responsible for full payment. Depending on your insurance, we can either submit a claim on your behalf or provide you with necessary documentation so you can utilize your out-of-network insurance benefits. We encourage you to contact your health insurance provider and learn more about your out-of-network benefits for behavioral health.

Health Savings Account (HSA)/Flexible Spending Account (FSA)

Health Savings and Flexible Spending Accounts allow individuals to determine the amount they want to deduct from their paycheck to contribute to their account. Because the funds are deposited into the HSA or FSA on a pre-tax basis, individuals reduce their tax liability. The funds may be used for qualifying medical expenses, which includes services offered at The Family Institute. We encourage you to check with your employer as you may have access to one or both options.


You can also pay The Family Institute for services directly. We accept most credit card payments i.e. Visa, Mastercard, Discover & American Express, as well as check and cash.

We are committed to helping regardless of the ability to pay. Through the Bette D. Harris Family & Child Clinic located within each of our four locations, therapists-in-training provide services on a sliding fee scale. Our staff therapists provide ongoing supervision and regular consultation.

What to Expect from Your Therapy Session

After you meet with your therapist, together, you will start to determine the course of your care. Very often, clients want to know the number of appointments they should expect. This is not a question that can be answered readily at the outset of therapy, but you and your therapist will talk about this.

New Client Forms

Staff Practice Service AgreementClinic Practice Service AgreementNeuropsychological Assessment Service Agreement

Cancellation Policy

We request the standard 24-hour notice to cancel an appointment. This amount of notice could help another client get an appointment. If 24-hours’ notice is not given, or you miss an appointment, you may be charged the full-fee for your session. This “no show” fee is not covered by insurance.

Please note that 5 business days’ notice is required to cancel an appointment for neuropsychological assessment. If 5 days’ notice is not given or you miss a neuropsychological assessment appointment, you will be charged $330.