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Increasingly, healthcare professionals are using technology as part of their practice, offering telemedicine, telehealth and teletherapy options to patients and clients.

At The Family Institute, teletherapy is provided through a confidential, HIPAA-compliant video conferencing platform. As long as you have a computer or phone with a camera and internet connection, teletherapy is an option for you. Your therapist provides the same treatment as if you were seeing each other in person.

Our therapists provide the same high-quality care via teletherapy for individuals, families, couples, children and adolescents as we do in person. Teletherapy offers expanded access to care for our clients and improves continuity of care. It allows us to provide added convenience, and to be responsive to varying circumstances (practical and clinical) that might warrant remote care.

Consider teletherapy if you are concerned about missing appointments due to your schedule, frequent business travel, being housebound, or due to bad weather. Teletherapy is also an option for couples therapy or family therapy sessions when one or more participants is traveling, or schedules and/or geographical distance don’t allow for everyone to be in the same place at the same time. It is also a way to continue therapy when you are away at college or during seasons when you are out of the area.

How does teletherapy work?

  • Through your phone, tablet or computer — any device with an internet connection; if you have ever used Skype on your computer or FaceTime on your iPhone, you have used the same type of technology that teletherapy uses. The Family Institute uses a HIPAA-compliant version of Zoom.
  • Appointments are the same length as your in-person sessions and are scheduled in the same way.
  • You choose a quiet, private spot free of distraction, interruptions and background noise and connect with your therapist via a safe, secure online platform.

Is teletherapy covered by insurance?

  • BCBS PPO and Medicare cover teletherapy sessions if both video and audio features are used; co-pays and deductibles still apply
  • If you are using out-of-network benefits, we encourage you to contact your health insurance provider to learn more about out-of-network benefits for teletherapy

If you are interested in teletherapy, talk with your therapist or call 847-733-4300.


Tips to prepare for your teletherapy session

  • Choose a quiet, private setting
  • Make sure that your computer, tablet or phone has a camera and reliable internet connection
  • Test your camera and audio before your session begins; ensure that both your camera and microphone are “on”
  • Make your Zoom window “full screen”
  • Be “present” for your session as if you were in your therapist’s office; turn off device notifications and minimize distractions

A quick guide to accessing your teletherapy appointment

Learn more about the security of your session

More Information about HIPAA & Zoom

Hours of Operation

Hours vary depending on the availability of individual therapists.

The teletherapy option is extremely helpful! As a working mom of three, I had a hard time committing to live appointments because of the time it took to get there and back. Teletherapy is working well and has contributed to my ability to seek help.