10. How do I follow up about my reimbursement?
To inquire about reimbursement, you need to contact your health insurance provider. The Family Institute's billing coordinators cannot see the specifics of your coverage and, therefore, cannot see the status of your reimbursement. We can only confirm that your claim has been submitted.
11. How can I get reimbursement for previous sessions?
Out-of-network billing for major insurance plans is a new process for The Family Institute. If you would like to seek reimbursement for previous sessions, please complete this request form and we will provide you with a detailed statement to submit to your insurance provider for reimbursement based on the specifics of your out-of-network coverage. You can also contact our Client Care Center (847-733-4300, option 3) to request necessary documentation.